The customer portal provides a convenient space for subscribers to manage their subscriptions independently. By accessing the portal, customers can:

• View and manage active subscriptions.
• Add new subscriptions.
• Modify existing subscriptions: swap or pause active subscriptions.
• Cancel subscriptions.
• Edit orders: immediate order placement, skipping scheduled orders.
• Update shipping addresses.
• Update payment methods.
• Review upcoming and past orders.

For the subscriptions you're currently enrolled in, you can review and take several actions directly on these subscriptions:

Swap Your Subscriptions: Switch your current subscription to another subscription.

Pause Your Active Subscriptions: Temporarily stop your subscription. Once paused, the product will no longer be automatically delivered to you.

Skip Scheduled Orders: This feature allows you to bypass your next delivery cycle without canceling your subscription. This is useful if you don't need your next shipment but still want to continue receiving products in future cycles. Skipping an order ensures you won’t be charged or receive the product for that specific cycle, and your subscription will resume with the following scheduled delivery.

To skip a scheduled order, follow these steps:

• Access the subscription order you want to modify and select Edit Order.
• Choose 'Skip Order' option to prevent the next shipment.
  
  

You can cancel a subscription if it no longer fits your needs. Canceling a subscription will stop the store from automatically delivering the product to you. To cancel your subscription, follow these steps:

• Select the subscription you want to modify
• Click Edit and choose Cancel Subscription

Confirm the cancellation by selecting Cancel Subscription

Yes! We send an email reminder 3 days before each renewal so you have time to make changes.

Update Shipping Address feature allows you to modify the delivery address for your upcoming subscription orders. This is particularly useful if you've moved to a new location or want your deliveries sent to.

Instructions:

• Select the edit icon next to the shipping address.
• Enter your new address information and select Apply after making the changes.

An account will be automatically created when you initiate your subscription. To login into the customer portal go here: https://account.hfbirch.com/orders

Navigate to Subscriptions > My Subscriptions to edit your subscriptions.